Principle 4

Integrity and Accountability

Manaakitanga

Good boards understand their accountability to each other, to those who support and fund their kaupapa, and those they serve.

Why Manaakitanga and Integrity and Accountability matters

Good boards understand their responsibility to uphold the highest standards of governance. Their positive reputation attracts committed board members. They care deeply for their members, the kaupapa of the organisation, and as a result, energy and impact are sustained over time. 

What Manaakitanga looks like in practice
p respect each other

Respect each other

They demonstrate this through celebrating the contributions of board members and the time and value board members give. They welcome the differing views of board members. They ensure all members are equally encouraged to contribute.

p respect supporters

Respect those who support them

They take their accountability to funders seriously. They regularly acknowledge the work of their management teams, staff and volunteers. They demonstrate manaakitanga to partners and other organisations they connect with.

p respect serve

Respect those they serve

They listen to their communities and regularly seek community feedback on their performance and activities.

p respect governance

Respect their governance roles

They understand their accountabilities and make sure they are capable of serving their communities by ensuring they have all the skills and xperience they need to do so. They respect the private nature of board conversations, and do not talk badly of board decisions or board members outside the boardroom.

Actions boards can take

Take time at the beginning of each meeting to check in with each other to demonstrate manaakitanga. Consider sharing kai regularly at meetings. 

Get to know your new team member. Whenever a new member joins the board, recognise that the board becomes a new team, so take time to rebuild and invest in team development. 

Take your accountability reports to funders seriously. Understand how you have used resources and ensure all funding is used to achieve the greatest impact for your communities. 

Take time to thank those who support your board management, volunteers, funders, and each other. 

Make sure your constitution and policy documents uphold the value of manaakitanga, by allowing board members to suspend their board roles if they need to take time out for personal reasons. 

Care for your Chair. The Chair role is demanding and can be lonely. Ensure you respect this role and provide wellbeing support. 

Take time as a board for regular self-reflection and review. Ask: “Are we still capable of serving our community?” “Do we have all the skills and experience we need?” Invest in board development and seek advisors to help if needed. 

Have a clear process for resolving conflict. Identity tensions early and seek to resolve them as soon as possible, ask if they need a support person and ac t in an open and transparent manner. 

Ensure all board members understand the principle of collective responsibility and the importance of board confidentiality. As a board member you are responsible for upholding board decisions, whether you agree with the decisions or not. Discussions and debates in board meetings should remain confidential unless you all agree to share. Boards often share their minutes or key messages but not the details of debate. 

Explore the six principles of our Good Governance Code

Principle 1
Impactful, Purposeful Leadership
Rangatiratanga
About this principle
Principle 1
Impactful, Purposeful Leadership
Rangatiratanga
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Good boards are leaders.

They are clear about the purposes of their organisations, and their leadership is focused on ensuring the organisations deliver maximum impact. Good boards provide strong foundations for their organisations and the communities they serve.

Why Rangatiratanga and Impactful, Purposeful Leadership matters

Good boards collectively come together (like a woven mat) to focus on serving their kaupapa. They focus on making the most impact for their communities with the resources they have. They seek members with the right skills and relevant experience.

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Principle 2
Connected Leadership
Whanaungatanga / Whakawhanaungatanga
About this principle
Principle 2
Connected Leadership
Whanaungatanga / Whakawhanaungatanga
View full article

Good boards understand the importance of relationships and connections.

Board members unite to fulfil the purposes of their organisations, building strong relationships with each other and those they serve.

Why Whanaungatanga / Whakawhanaungatanga and Connected Leadership matters

Good boards identify and acknowledge the mana of all. They seek to build positive, strong relationships among board members and with the communities they serve. They come together to focus on common purposes and value the contribution of each board member.

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Principle 3
Diverse and Inclusive Leadership
Tuakiritanga
About this principle
Principle 3
Diverse and Inclusive Leadership
Tuakiritanga
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Great boards are diverse as the communities they serve.

They draw on the experiences of all board members and seek to enhance the integrity and leadership of all individuals who are members of the boards. They understand the importance of people and identity.

Why Tuakiritanga and Diverse and Inclusive Leadership matters

Good boards know that communities are made up of people with different aspirations and needs. To serve their communities well and make good decisions, boards need insight into their communities. They should aim to be connected and trusted by those they serve.

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Principle 4
Integrity and Accountability
Manaakitanga
About this principle
Principle 4
Integrity and Accountability
Manaakitanga
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Good boards understand their accountability to each other, to those who support and fund their kaupapa, and  to those they serve.

They seek and gain trust by always working with care, integrity, reciprocity, and respect.

Why Manaakitanga and Integrity and Accountability matters

Good boards understand their responsibility to uphold the highest standards of governance. Their positive reputation attracts committed board members. They care deeply for their members, the Kaupapa of the organisation, and as a result, energy and impact are sustained over time.

Read more
Principle 5
Transparent and Open Leadership
Kaitiakitanga
About this principle
Principle 5
Transparent and Open Leadership
Kaitiakitanga
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Good boards are trusted by the communities they serve, their staff and volunteers, and their funders.

They seek to ensure their kaupapa is sustainable over time. They are open and accountable for their impact and use of resources. They seek genuine feedback and are willing to adapt and learn to best serve their communities.

Why Kaitiakitanga and Transparent and Open Leadership matters

Good boards build strong foundations for future growth. They know they are looking after a kaupapa on behalf of their communities and seek to maintain the kaupapa through transparency and engagement. They ensure their values and purposes align with their strategies and service delivery.

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Principle 6
Effective Governance Processes
Pono
About this principle
Principle 6
Effective Governance Processes
Pono
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Great boards do things right.

They have good internal governance processes and policies in place so that they operate legally, ethically, and effectively. Having streamlined processes means boards can focus on strategy and impact.

Why Pono and Effective Governance Processes matters

Having the right processes in place matters. It means the board is well-run and board members’ time is used efficiently and effectively. Good processes will also help build the trust and confidence of staff and funders. Good board processes assist the board to operate their organisation legally and ethically.

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